Frequently Asked Questions

How do I place an order?+

Please fill out your requests of each item on the website. Once completed, fill out the order information on the check-out page. This information will come to an event specialist who will then contact you to confirm information, ask questions and make suggestions.

When is it best to make a reservation?+

First-come, first-served! Due to the large demand for rental items, especially from spring to fall, it is best to reserve your items as soon as possible. We want you to be able to get your first choices, so the sooner the better! We have customers reserving a year out for their wedding, but we do have a large inventory!

Can I change my order?+

Changes are accepted until your final payment is made (3 weeks prior to event) to account for late minute RSVPs. Additions made between final payment on a contract and your event will add a new reservation/contract which must be paid in full prior to your event. Reduction of your order will not be accepted once final payment has been made.

What if I need to cancel my order?+

Your one-third reservation down-payment in non-refundable. Should you cancel within three weeks of your event, you are responsible for the full balance of the rental. If you have any questions, please speak with your event specialist.

How should I pay for my order?+

We accept cash, check, VISA, MCC & Discover. Upon credit background check you may also charge your rental items.

May I pick up our order?+

Customer pick-up and return is available during normal business hours, April – November 8am-6pm on Monday-Friday, 8-4 on Saturday, and 8-noon on Sunday. December thru March our hours are Monday-Friday 9-5, Saturday 8-noon, and closed on Sunday.

Do you offer a damage waiver?+

To protect you we will automatically include a damage waiver on every contract, unless you specify otherwise. This charge protects you against accidental damage to rental equipment while it is in your possession. If you wish to cover only certain items, those items must be on a separate contract. EXCLUDED from the waiver are any items missing or misused items and mildewed linens.

Should I plan for a site visit for our tent?+

It is advisable to have a site visit from one of our event specialists. There are many variables to address when choosing your tent; we will be able to help you determine what size will be best for your needs and may be able to provide you with other suggestions.

Where do you deliver?+

We cover the Tri-State area – NY, NJ and PA. Delivery charge is by the mile. Want us to come to Arizona? Just ask.

What do I need to know about returning my rental items?+

Please place all your return items in the drop-off location for pick-up. China, glassware, flatware, etc. should be rinsed free of food and placed back in their original containers. Glassware should be placed in the rack upside down. Linens should be shaken free of food, and placed dry into the bags for cleaning. All other catering and food service items need to be cleaned according to directions. A refundable cleaning fee will be on your contract for those items. Tables and chairs should be stacked and ready for pick-up unless you choose to pay a set-up/break-down fee.

Do you offer set-up and break-down?+

Yes. Please speak with your event specialist.

What size linens fit what size tables?+

Please see our Linen Size Chart

What should I do with wet or damp linens after event?+

Please air-dry any wet or damp linens before packing for return. Wet linens will become moldy and you will be charged a fee for extra cost of cleaning.

What size dance floor should I get?+

You will generally need about 3 sq. ft. per person. Unless you know your guests are all dancers, we figure about half of them will be dancing at any one time. For example: For 50 guests you will need a 12x12, for 100 guests a 20x20 and 150 guests will need 24x24.

What about rentals I don’t use? Do I have to pay for them?+

Yes. You will be charged for everything you rent.